Welcome to the Pet Care Club!
Exclusive Care, Personalized for Your Pets!
You've Officially
Joined The Pet Care Club!
Now, What?
This page is designed to help you get to know us a little better — who we are, how we work, and what makes our club-style care so unique.
Our goal is simple: to make your life easier and your pet’s life richer. Whether you need daily walks, enrichment activities, expert advice, or just someone to trust when life gets busy — we’re here for you.
If it’s pet-related, we want to hear about it. Even if we don’t offer the service directly, chances are one of our trusted, local partners does!
We’re Honored to Have You & Your Pets as Part of the Club
— Let’s Get Started! 🐾
MEET YOUR OFFICE TEAM
Tamara Bean
Owner
Tamara has lovingly owned and operated her Seattle pet care company since 2007.
Jessica Coles
Client Experience Coordinator
Jessica and her furry sidekick Maverick are always happy to lend our clients a helping paw!
Jennifer Guinea
Client Relations Manager
Jennifer is dedicated to ensuring our clients and their pets have everything they need for an exceptional experience!
Michelle Bucko
Client Experience Supervisor
Michelle loves welcoming pet parents and their fur babies to our Club!
Our Process
Get In Touch!
Got Questions? We’re all ears! Our Client Experience Team is here to help make your onboarding process easy.
Option 1: Use this link to schedule a free phone consultation! We’ll collect all the important details, help complete your account registration, and book services for you!
Option 2: Click this link to create an account! Feel free to reach out if you have questions along the way.
Click Here For More Information About Our Client Portal.
Complete Your Account & Download The App!
Use the links below to download our client portal app – Time To Pet!
Please make sure your account is completed in full — including your home access info! Only the team members assigned to your services will see this information.
Our lockbox policy offers flexibility and ease! Click here to visit our FAQ Page to learn more about our Lockbox policy.
Request Your Services!
Once your account registration is completed, you can book right in the app, or let us handle it for you by sending us an email at Service@YourPetCareClub.com!🐾
*Note: If you are requesting ongoing dog walking services or would like to include add-on services in your request, please make sure to email the office directly so we can accurately book for you.
Wait For Confirmation!
Our Client Care Coordinators will carefully curate your pet’s personalized care team! You will receive confirmation once coverage details are finalized and your request has been filled!
Want to book a Meet & Greet? If so, just let us know! You can click here to learn more about the Meet & Greets we offer.
Payment Process!
Our payment process is simple – Just enter your billing info when creating your account (debit, credit, or ACH), and the rest is taken care of! For ongoing Dog Walks, payments are processed weekly on Sundays. For Vacation Services, payments are processed two days after the last service.
Our system allows you to add a tip once you receive your invoice or you can set up an auto-tip in your account settings!
Paw Stamp Rewards Card!
Optional – All of our clients are welcome to sign-up for our Paw Stamp Rewards Card. You will receive a “paw” stamp for each completed service and earn free services on us!
*Restrictions apply, so make sure to check out the Terms & Conditions when you sign-up for your rewards card!
Our Team Approach
Our coverage process is structured on a collaborative, team-based approach. Your pets benefit from a collective pool of knowledge, reliability, and consistency, while also receiving structured socialization and coverage when you need it – no matter what!
We take all the details we’ve collected about your pet’s individual needs into consideration to carefully match team members to your services based on location, skills, and experience to ensure the best experience for our furry club members. Many of our clients have provided feedback on their personal experiences with our team approach, and it has made our tails wag with delight! Shy kitties are becoming more social, timid pups are developing trust, and so much more!
Meet & Greets
Care Team Representatives
Our Care Team Representatives are trained to collect all the information necessary during in-person or virtual Meet & Greets to ensure you and your pets receive the highest quality of service! Creating this team has helped us streamline the process to ensure a seamless experience for our clients, their pets, and any team member assigned to your Care or Walking Team. Once the information is collected, the Care Team Representatives will collaborate with your team to ensure everyone is on the same page when your services begin - an unmatched benefit we work hard to deliver!
In-Person Meet & Greets
We understand that in some cases, the Care Team Representative approach may not be the best for for your pets' needs. Our In-Person Meet & Greets are perfect for new or current clients who have shy or timid pets who require a slower or face-to-face introduction. For our doggy clients, we highly recommend a Meet & Walk, so owners can accompany us on a short stroll around the neighborhood and provide the opportunity for your pup to see us as part of their pack. In-person Meet & Greets typically take 30-minutes and include a small fee.
Virtual (Video) Meet & Greets
Virtual Meet & Greets are conducted through a Google Meet video call with a Care Team Representative or a member of our Client Experience Team. We will coordinate a day and time and share the link with you ahead of time, so we're all set for our call together! This process will mirror an in-person meet and greet - you're welcome to show us around virtually and provide any necessary details that should be shared amongst your Care or Walking Team. Virtual Meet & Greets typically take 15-Minutes and include a small fee.
Services We Offer
Service Add-Ons
In addition to our service offerings, we provide a variety of add-on services to help customize you and your pet’s experience even further!
*If you would like any of these add-ons to be included in your request, please make sure to mention this in your booking (there is an “Additional Notes” section at the bottom of the booking page with a reminder to do so) or mention this directly to our Client Experience Team when you are discussing your request.
To view our list of add-ons, click HERE!
Daily Journal Reports
It’s important for us to ensure that pet-parents are updated every step of the way!
After each service, our team members provide a detailed report including a written description, a checklist of the tasks completed, a GPS Map, and photos to ensure you don’t miss a beat. Our goal is to always create a personalized experience for you and your pets with each service. Not only is this feature is a “favorite” amongst our clients, it also provides transparency and need-to-know information so club members are always in the loop, even when they’re away from home or busy with work. We PAW-mise, you will look forward to receiving our daily updates!
Journals will be sent via email at the completion of each pet care or dog walking service, but you can also find them in the app by viewing the details of the specific visit you wish to review.